Sleep Honey Privacy Statement

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Personal Information collected

Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.

Collection of your personal information can occur through the following interactions:

  • when you access and use our website;
  • during conversations with our team members;
  • when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
  • when you communicate with us directly (by email, telephone, direct mail or any other means);
  • when you interact with us during promotions, competitions, special events, or by using devices within our stores.

Collection of Personal Information

We collect your personal information so that we can carry out the following actions (“Purpose”):

  • to provide you with products and services that you have requested from us;
  • to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
  • to answer your questions and provide you with information or advice;
  • to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
  • provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
  • carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Sleep Honey and its related bodies, corporate and service providers provide products and services to you;
  • to consider and respond to complaints made by you;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.

Security of Personal Information

Sleep Honey ensures that all information collected will be safely and securely stored.
We protect your personal information by:

  • Restricting access to personal information;
  • Maintaining technology products to prevent unauthorized computer access;
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes.

Disclosure of Personal Information

Your personal information may be disclosed in connection with any Purpose to any of the following:

  • our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
  • retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf;
  • our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
  • if you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application; and
  • if required by law, to any person authorized by such law. This may include the police service, ambulance service, or government departments or regulators within the United States in connection with law enforcement activities.

Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

Changes to the Privacy Policy

Sleep Honey reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at care@sleephoney.com.au or via our contact page.